General Delivery Policy

In general, the deliver fee will be lower if the delivery location is closer to the shop. Use the postal code search function on the home page to find the closest shops.

We recommend that you place your orders couple days in advance. We deliver on the weekends, holidays and after hours. For some holidays and after hours, we will require special order.

EJoyCity handles the delivery service for all the shops. You must order online to take advantage of this service.

Morning Delivery: 9:30am-1:30pm

Afternoon Delivery: 12pm-4pm

Night Delivery: 6:00pm-10pm (Extra fee may apply for some shops)

Sometimes these hours may not be available, depends on the shop's open and close hours. If you prefer your own delivery time, please email us first before you place an order, extra delivery fee will apply in this case.

When recipient is not home: First please ensure someone is there to receive the products. Otherwise, we will leave the products at the door or with next door neighbour. If re-delivery is required for the next day, then EXTRA delivery fee will apply.

Note: Please understand in some special circumstances such as: snow storm, traffic accidents etc, LATE delivery may occur.

Same Day or Holiday Delivery Policy

Same day or Holiday delivery is available. Please request a special order:

Flower Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, flower shop will ensure that the style, theme and colour scheme of your arrangement is preserved and will only substitute items of equal or higher value.